General
conditions
1)
Preamble
Unless expressly agreed to
the contrary, these general conditions will govern the commercial relationship
between Netvoxtraduction translation agency, hereinafter “The Agency”, and the
client. The client accepts the conditions contained herein upon placing the
first order with the Agency. The possible invalidity of any provision will not
affect the others.
2)
Order
request
To be valid, the order must be made by email and be
confirmed electronically by the Agency.
3)
Modification/cancellation
of the order
Generally, the client may
only cancel the order in the event that the delivery date and its extension
have exceeded all proportions. If the client cancels the order without
authorisation, they will be obliged to pay the full amount according to the
conditions agreed in the estimate. Cancellation must always be done in writing
(email or letter).
4)
Payment
The
prices and rates posted on the Website are not binding on the Agency and must
always be understood, unless stated to the contrary, not to include VAT.
Payment must be made by bank transfer or in cash within 20 days of the issue of
the invoice. In some cases, payment of half or the full amount will be
required. The discounts shown in the Agency’s estimates will only be valid if
the requirements shown in the estimate are complied with. In the event that the
client delays payment of the invoice, the Agency may charge interest. The
person or association that has approved the estimate will always be directly
liable for the payment.
5)
Delivery
dates - Performance of the order
The delivery dates
are only binding following express confirmation by the Agency. If the Agency is
unable to comply with the stipulated delivery date, it must advise the client
as soon as possible and agree a different delivery date. The delivery date will
be considered not to have been complied with when the delay exceeds more than 3
hours and the client has advised the Agency of the situation in a demonstrable
manner by email or telephone an hour before. The Agency will not be
responsible for delays caused by force majeure or other inevitable
circumstances.
All orders or work will be
performed in accordance with the general principles of the profession. When it
wishes to do so or believes it necessary, the Agency reserves the right to
contract the services of third parties. It is not obliged to advise the client
of this. The client may not contact the third party employed by the Agency
directly unless the latter agrees to it.
6)
Liability
and complaint
The Agency may only be held
responsible for its own negligence and never for an amount exceeding the fee
for the corresponding order. In exceptional cases (force majeure etc.), the
Agency reserves the right to cancel the order totally or in part. The client is
obliged to verify that the data is free of all types of malicious code before
sending it to and receiving it from the Agency. Claims made against the Agency
must be made within a reasonable period following delivery (not more than two
or three weeks). If the claim is justified, the Agency must correct the work in
order to remedy the error. The Agency will not be liable for an amount
exceeding five thousand euros per order.
7)
Copyright
The
Agency reserves the rights of use and authorship of the translation. The client
will be authorised to use and modify the material ordered once they have paid
MONDO SERVICES. The client agrees that it possesses all the rights of
authorship of the material to be handled. The Agency will not be liable for
damages to third parties in respect of the rights of authorship.
8)
Delivery
The delivery will be the client’s responsibility,
whether it is performed physically (messenger, mail etc.) or digital (email
etc.).
9)
Confidentiality
- Data protection
The Agency agrees to maintain the confidentiality of
all files supplied by the client when such are not in the public domain.
The client agrees that the
Agency may store its data for administrative purposes. It may revoke this
consent at any time. The Agency agrees not to supply it to third parties.
10)
Jurisdiction
The place of jurisdiction will be
Updated on 01.09.2008